VTech Telephone 921 ADL User Manual

TABLE OF CONTENTS  
INTRODUCTION ..................................................................................................................... 2  
PARTS CHECK LIST ................................................................................................... 2  
IMPORTANT SAFETY INSTRUCTIONS ................................................................................ 3  
REPLACING THE HANDSET BATTERY PACK .................................................................... 4  
A WORD ABOUT RECHARGEABLE BATTERIES ..................................................... 4  
GETTING STARTED ............................................................................................................... 5  
SETTING UP YOUR VTECH 921ADL ........................................................................ 5  
WALL MOUNTING .................................................................................................................. 6  
FUNCTIONAL LAYOUT FOR HANDSET UNIT ..................................................................... 7  
HANDSET DIAGRAM .................................................................................................. 7  
FUNCTION KEYS ........................................................................................................ 7  
HANDSET INDICATORS ............................................................................................. 7  
FUNCTIONAL LAYOUT FOR BASE UNIT ............................................................................. 8  
BASE DIAGRAM ......................................................................................................... 8  
FUNCTION KEYS ........................................................................................................ 8  
BASE INDICATORS .................................................................................................... 8  
BASIC OPERATION................................................................................................................ 9  
MAKING CALLS .......................................................................................................... 9  
ANSWERING CALLS .................................................................................................. 9  
MAKING OR ANSWERING A CALL ON ONE LINE......................................................  
WHILE THE OTHER LINE IS ALREADY IN USE........................................................ 9  
PAGE/HANDSET LOCATOR ....................................................................................... 9  
SETTING HANDSET VOLUME ................................................................................... 9  
ADVANCED OPERATIONS .................................................................................................. 10  
RINGER PROGRAMMING ........................................................................................ 10  
Programming The Ringer Type...................................................................... 10  
Turning Off The Handset Ringer .................................................................... 10  
MEMORY (SPEED) DIAL PROGRAMMING ............................................................. 10  
Replacing a Speed Dial number .................................................................... 10  
Programming Using Redial ............................................................................ 10  
Storing A Pause In A Speed Dial Number ..................................................... 10  
MEMORY DIALING (SPEED DIALING) .................................................................... 10  
CONFERENCE CALLING ......................................................................................... 11  
From The Handset ......................................................................................... 11  
MAINTENANCE .................................................................................................................... 11  
AUTOMATIC SECURITY CODING ....................................................................................... 11  
IN CASE OF DIFFICULTY..................................................................................................... 12  
WARRANTY STATEMENT.................................................................................................... 13  
FCC & IC REGULATIONS ................................................................................................... 14  
TECHNICAL SPECIFICATIONS ........................................................................................... 15  
1
 
IMPORTANT SAFETY INSTRUCTIONS  
This symbol is to alert you to  
important operating or servicing  
instructions that may appear in  
out parts that could result in a risk of fire  
or electric shock. Never spill liquid of any  
kind on the product.  
your owner's manual. Always  
follow basic safety precautions  
when using this product to reduce the risk of  
injury, fire, or electric shock.  
10. To reduce the risk of electric shock, donot  
disassemble this product, but take it to a  
qualified serviceman when some service  
or repair work is required. Opening or re-  
moving cabinet parts other than specified  
access doors may expose you to danger-  
ous voltages or other risks. Incorrect re-  
assembling can cause electric shock  
when the appliance is subsequently used.  
In addition, attempting to service the unit  
yourself may void your warranty.  
1. Read and understand all instructions.  
2. Follow all warnings and instructions  
marked on the product.  
3. Unplug this product from the wall outlet  
before cleaning. Do not use liquid  
cleaners or aerosol cleaners. Use a damp  
cloth for cleaning.  
11. Do not overload wall outlets and  
extension Cords as this can result in the  
risk of fire or electric shock.  
4. Do not use this product near water (for  
example, near a bath tub, kitchen sink, or  
swimming pool).  
12. Unplug this product from the wall outlet  
and refer servicing to qualified service  
personnel under the following conditions:  
A. When the power supply cord or plug is  
damaged or frayed.  
5. Do not place this product on an unstable  
cart, stand, or table. The product may fall,  
causing serious damage to the product.  
6. Slots and openings in the cabinet and the  
back or bottom are provided for ventilation.  
To protect it from overheating, these open-  
ings must not be blocked by placing the  
product on the bed, sofa, rug, or other  
similar surface. This product should never  
be placed near or over a radiator or heat  
register.This product should not be placed  
in a built-in installation where proper  
ventilation is not provided.  
B. If liquid has been spilled into the product.  
C. If the product has been exposed to rain  
or water.  
D. If the product does not operate normally  
by following the operating instructions.  
Adjust only those controls that are  
covered by the operating instructions  
because improper adjustment of other  
controls may result in damage and will  
often require extensive work by a  
qualified technician to restore the product  
to normal operation.  
E. If the product has been dropped and the  
cabinet has been damaged.  
F. If the product exhibits a distinct change in  
performance.  
7. This product should be operated only from  
the type of power source indicated on the  
marking label. If you are not sure of the type  
of power supply to your home, consult your  
dealer or local power company.  
8. Do not allow anything to rest on the power  
cord. Do not locate this product where  
the cord will be abused by persons  
walking on it.  
13. Avoid using a telephone (other than a  
cordless type) during an electrical storm.  
There may be a remote risk of electric  
shock from lighting.  
9. Never push objects of any kind into this  
product through cabinet slots as they may  
touch dangerous voltage points or short  
14. Do not use the telephone to report a gas  
leak in the vicinity of the leak.  
SAVE THESE INSTRUCTIONS  
3
 
REPLACING THE HANDSET BATTERY PACK  
The RBRC™ Seal  
The RBRC® Seal on the (easily  
removable) nickel-cadmium  
battery (contained in our product)  
indicates that VTech Communica-  
tions, INC. is voluntarily  
participating in an industry program to collect and  
recycle these batteries at the end of their useful  
lives, when taken out of service within the United  
States and Canada.  
The RBRC® program provides a convenient  
alternative to placing used nickel-cadmium  
batteries into the trash or municipal waste, which  
may be illegal in your areas.  
VTech’s payments to RBRC® make it easy for you  
to drop off the spent battery at local retailers  
participating in the RBRC® program or at  
authorized VTech product service centers. Please  
call 1-800-8-BATTERY™ for information on Ni-Cd  
battery recycling and disposal bans/restrictions in  
your area. VTech’s involvement in this program is  
part of its commitment to protecting our  
environment and conserving natural resources.  
Remove the nickel-cadmium battery pack by  
pressing on the lock knob and sliding downward  
AWORD ABOUT RECHARGEABLE BATTERIES  
Your NiCad battery pack recharges whenever the  
Handset is returned to the Base Unit.  
as mentioned on this page.  
To maximize the life of your battery pack, do not  
return your 921 ADL Handset to the Base Unit cra-  
dle for recharging until the LOW BATT LED begins  
to flash.  
RBRC® is a registered trademark of Rechargeable Battery Re-  
cycling Corporation.  
1. Remove the battery cover by pressing on the  
ridged lines and sliding downward.  
CAUTION:  
To reduce the Risk of Fire or Injury  
to Persons, Read and Follow these  
Instructions:  
2. Discard the old battery pack. Don't put the old  
battery pack in a trash compactor or a fire - it  
could burst.  
1. Use only VTECH batteries.  
IMPORTANT: Do not dispose of this battery in  
household garbage. For informa-  
tion on recycling or proper dis-  
posal, consult your local solid  
waste collection or disposal organi-  
zation.  
2. Do not open or mutilate the battery. Released  
electrolyte is corrosive and may cause dam-  
age to the eyes or skin. It may be toxic if swal-  
lowed.  
3. Exercise care in handling the battery pack in  
order not to short the battery with conducting  
materials such as rings, bracelets, and keys.  
The battery or conductor may overheat and  
cause burns.  
3. Place the new battery pack in the battery com-  
partment. Make sure the metal contacts on  
the underside of the battery are aligned with  
charging contacts in battery compartment.  
4. Do not dispose of the battery in a fire. The cell  
may explode.  
4. The new battery pack must be charged before  
using your telephone. Place the Handset in  
the cradle of the Base Unit to allow it to charge  
for 16 hours.  
To order replacement batteries, contact VTech  
Customer Service at 1-800-595-9511 in the U.S.,  
and at 1-800-267-7377 in Canada.  
4
 
GETTING STARTED  
RY PACK  
one telephone jack (RJ 14),  
insert one end of the four  
wire (black tipped) tel-  
ephone line cord into the  
jack marked L1/L2 at the  
rear of the Base Unit. Plug  
the other end into the  
telephone wall jack. If your  
two telephone lines are each  
serviced by a separate  
telephone jack (RJ 11),  
insert one end of a tel-  
ephone line cord into the  
TEL LINE  
9V DC  
L1 or L1/L2  
L2  
AC ELECTRICAL  
OUTLET  
OR  
OR  
TELEPHONE  
WALL JACK  
jack marked L1/L2 (this will be your Line  
1) and a second telephone cord into the  
jack marked L2 (this will be your Line 2)  
at the rear of the Base Unit. Plug the other  
end of the telephone cords into the ap-  
propriate wall jacks. Make sure the plugs  
snap securely into place.  
SETTING UP YOUR VTECH 921 ADL  
1. Choose an area near an electrical outlet  
and a telephone wall jack.  
2. Plug the AC power adaptor into an  
electrical outlet and the DC connector to  
the back of the Base Unit.  
6. CHECK FOR A DIAL TONE. After the  
battery pack is charged, raise the Base  
Unit Antenna to an upright position. Then,  
pick up the Handset and press a LINE key.  
The corresponding LINE LED (on the  
Base Unit) and the LINE key (on the  
Handset) will glow red, and you should  
hear a dial tone. If not, see IN CASE OF  
DIFFICULTY.  
CAUTION: Use Class 2 Power  
Source Only. Use only the AC  
adaptor shipped with your 921  
ADL.This is a Class 2 AC adap-  
tor, specifically designed for use  
with the 921 ADL.  
NOTE: Connect power to the Base Unit  
before placing the Handset in the cradle.  
3. Set the TONE/PULSE switch on the Base  
Unit. If you have touch tone service on  
your phone line, set the switch to TONE.  
If you have rotary service, set the switch  
to PULSE.  
CAUTION:  
1. Never install telephone wiring during a  
lightning storm.  
2. Never install telephone jacks in wet  
locations unless the jack is specifically  
designed for wet locations.  
4. CHARGE THE HANDSET BATTERY  
PACK BEFORE USE. The battery pack  
recharges automatically whenever the  
Handset is in the Base Unit cradle. The  
battery pack should be charged for 16  
hours before using your phone for the first  
time.  
3. Never touch uninsulated telephone wires  
or terminals unless the telephone line has  
been disconnected at the network  
interface.  
4. Use caution when installing or modifying  
telephone lines.  
5. Connect the telephone line cord(s). If  
you have two lines which are serviced by  
5
 
WALL MOUNTING  
1. Choose a spot near an electrical outlet  
and a telephone jack. Your phone  
requires a modular telephone jack and a  
standard electrical outlet ( 120v AC). The  
power cord is six feet long; make sure  
there is an electrical outlet within reach of  
the base. The outlet should not be  
controlled by a wall switch. If the switch is  
ever turned off, the phone will not  
operate.  
INSERT WALL MOUNT  
INTO THE BASE UNIT  
2. Position the wall mount adaptor on the  
base. Line up the tabs on the wall mount  
adaptor with the holes on the bottom of  
the base. Snap the wall mount adaptor  
firmly in place.  
3. Mount the base on the wall. Position the  
base so the mounting studs will fit into the  
holes on the bottom of the base. Position  
the power cord to extend down the wall  
the phone is to be mounted on. Slide the  
base down on the mounting studs until it  
locks into place.  
SNAP IN FIRMLY  
4. Connect the telephone cord(s). The  
telephone line cord has a snap-in plug at  
each end. Insert one of the plugs into the  
jack(s) on the bottom of the base. Insert  
the other end of the plug into the wall  
jack(s).  
5. Plug the AC adaptor on the power cord  
into an electrical outlet.  
.
IMPORTANT  
SLIDE DOWN  
When wall mounting your 921 ADL, you must  
reverse the handset hook located in the  
charging cradle.  
Otherwise your Handset may fall from the  
Base Unit when cradled.  
6
 
FUNCTIONAL LAYOUT FOR HANDSET UNIT  
LOW BATT LED  
OFF KEY  
LINE 2 KEY  
VOLUME SLIDE SWITCH  
LINE 1 KEY  
NUMBER KEYS  
* TONE KEY  
CHAN KEY  
PROG KEY  
REDIAL KEY  
CONF KEY  
MEM KEY  
HOLD KEY  
FUNCTION KEYS  
keys  
Description  
LED  
LED status Description  
LINE 1  
To get dial tone when handset  
in standby mode.  
To perform flash operation  
when handset is in Talk mode.  
To get dial tone when handset  
in standby mode.  
To perform flash operation  
when handset is in Talk mode.  
To hang up a line.  
LINE 1  
ON  
When handset is  
connected to line 1.  
When line1 is ON  
HOLD  
Flash  
(fast)  
Flash  
LINE 2  
OFF  
When line 1 is used by  
(double a parallel connected  
flashing) telephone.  
Flash  
When there is incoming  
(
with ringing call for line 1  
singal)  
LINE 2 ON  
Number For telephone number dialing,  
keys  
*TONE  
programming, etc.  
When handset is  
connected to line 2  
When line 2 is ON  
HOLD  
To change the dialing mode  
temporarily from pulse to tone  
during a call.  
Flash  
(fast)  
PROG  
CHAN  
To enter/exit the programming mode.  
To change the channel during  
a call.  
To place a call on HOLD.  
To add a 2 second pause during  
telephone number programming.  
To enter memory dialing mode.  
To establish a conference call  
between Line 1 and Line 2  
Flash  
(double  
flashing) telephone.  
When line 2 is used by  
a parallel connected  
HOLD  
Flash  
When there is incoming  
(with ringing call for line 2  
singal)  
Flash  
MEM  
CONF  
LOW  
BATT  
To indicate low battery  
condition  
REDIAL To redial the last number dialed.  
Handset To select the handset volume  
volume  
slide  
Hight (H), Middle or Low (L)  
switch  
7
 
FUNCTIONAL LAYOUT FOR BASE UNIT  
POWER LED  
CHARGE LED  
LINE 1 LED  
LINE 2 LED  
MEMORY DIALING  
TONE/PULSE  
PAGE KEY  
FUNCTION KEYS  
Button  
Description  
PAGE  
To page the handset  
TONE/PULSE  
To select Dialing mode ( Tone or Pulse)  
BASE INDICATORS  
LED  
LED status  
Description  
LINE 1  
Flash(double flashing)  
When line1 is used by the handset  
or the line is being used by a parallel connected  
telephone.  
Flash(with ringing signal)  
Flash(double flashing)  
When there is incoming call for line 1.  
When line 2 is used by the handset  
or the line is being used by a parallel connected  
telephone.  
LINE 2  
Flash(with ringing signal)  
ON  
ON  
When there is incoming call for line 2.  
To indicate Base unit is receiving power.  
When handseet is on cradle for charging.  
POWER  
CHARGE  
8
 
BASIC OPERATION  
NIT  
MAKING CALLS  
From The Handset  
From the Handset, press the desired LINE  
key (LINE 1 or LINE 2).  
The appropriate LINE key will glow to  
indicate the line is in use.  
After listening for a dial tone, dial the  
phone number.  
To end your call, either return the  
Handset to the Base Unit cradle, or press  
the OFF key on the Handset.  
If you are on a call, and you wish to either  
make or answer a call on the unused line,  
you can:  
Press OFF to end your original call, then press  
the other LINE key; or  
Press the other LINE key first. Your original  
call will automatically be placed on HOLD.  
You now have the following options:  
ANSWERING CALLS  
From the Handset:  
Press OFF to end the call you're currently on,  
then press the other LINE key to return to the  
original call;  
As your 921 ADL rings to alert you to an  
incoming call, the appropriate LINE key  
flashes.  
or  
Press the flashing LINE key to answer the  
call.  
Press OFF, or return the Handset to the  
Base Unit cradle to end your call.  
CONFERENCE Lines 1 and 2 together. For  
more  
details,  
see  
ADVANCED  
OPERATIONS- CONFERENCE CALLING.  
PAGE/HANDSET LOCATOR  
Easy Answer  
From the Base Unit, press the PAGE key.The  
Handset will ring for approximately 60  
seconds. During this time, the Handset user  
can:  
When the Handset is in Standby mode  
(neither line is in use) and away from the Base  
Unit, to answer an incoming call, you can  
press the appropriate LINE key, or any  
number key (0 - 9, * or #). This will aid you in  
answering calls in a dark environment.  
Locate where the handset is.  
Press OFF to terminate the ringing; or  
Ignore the Page from the Base Unit.  
MAKING OR ANSWERING A CALL ON  
ONE LINE WHILE THE OTHER LINE IS  
ALREADY IN USE  
Since it will ring for approximately 60 seconds  
when PAGE is pressed on the Base Unit this  
feature can be helpful in locating a misplaced  
Handset.  
NOTE: For 2-Line operation, you will need  
2-Line phone service from your local service  
provider; each line with its own, unique phone  
number. The 921 ADL will work on a single  
line, as well.  
SETTING HANDSET VOLUME  
Set the Handset Volume switch to High (H),  
Middle, or Low (L), depending on your prefer-  
ence.  
TheVolume switch is located on the left-hand  
edge of the handset (with the keypad facing  
toward you, and the antenna pointing up).  
9
 
ADVANCED OPERATIONS  
LOW BATT LED  
OFF KEY  
POWER LED  
CHARGE LED  
LINE 1 LED  
LINE 2 LED  
LINE 2 KEY  
VOLUME SLIDE SWITCH  
TONE/PULSE  
PAGE KEY  
LINE 1 KEY  
DIALING  
Y
MEMOR  
* TONE KEY  
CHAN KEY  
PROG KEY  
REDIAL KEY  
CONF KEY  
MEM KEY  
HOLD KEY  
Press a number key 0 - 9, representing  
the memory location in which you want to  
assign to the phone number.  
Enter the digits of the phone number.  
Press PROG to exit program mode.  
RINGER PROGRAMMING  
You can select from 4 different Handset ringer  
styles for each line.You can also program the  
ringer OFF for one or both lines.  
Programming The Ringer Type  
(The Handset must be OFF)  
Replacing a Speed Dial number  
If you want to replace a speed dial number,  
simply follow the above steps. Your new  
speed dial number will replace the previous  
one in that memory location.  
Press PROG  
Press *  
Press 1 for LINE 1 or 2 for LINE 2  
Press 1,2,3, or 4 for the ringer styles  
Press PROG to exit program mode  
Programming Using Redial  
You may store the phone number currently in  
REDIAL, in a memory location. With the  
Handset in the OFF mode:  
Turning Off The Handset Ringer  
(The Handset must be OFF)  
Press PROG  
Press *  
Press 1 for LINE 1 or 2 for LINE 2  
Press 0 to turn off the ringer  
Press PROG to exit program mode  
Press PROG  
Press a number key 0 - 9, representing  
the memory location of your choice.  
Press REDIAL  
Press PROG to exit program mode.  
MEMORY (SPEED) DIAL PROGRAMMING  
Up to 10 frequently dialed phone numbers can  
be programmed into your 921 ADL's Speed  
Dial Memory. Each phone number can  
contain a maximum of 16 digits.  
Storing A Pause In A Speed Dial Number  
To insert a pause in a phone number, press  
HOLD at the appropriate point when  
entering the number.This inserts a 2 second  
pause. For longer pauses, press HOLD 2 or  
more times. Each press makes the pause 2  
seconds longer, and is treated as a stored  
digit. If your phone is connected to a PBX,  
To program a phone number into memory, the  
Handset must be OFF.  
Press PROG  
10  
 
ADVANCED OPERATIONS  
you can store the PBX access number and  
Press the memory (speed) dial location  
PAUSE before the phone number. For  
example, to store 9-PAUSE-555-1234 in  
memory location 8, do the following:  
number (0 - 9). The stored phone number  
in that location will be dialed.  
Press PROG  
Press 8 (memory location)  
Press 9  
Press HOLD (Pause)  
Enter 555-1234  
Press PROG  
CONFERENCE CALLING  
From The Handset  
Once you are on a call (either LINE 1 or LINE  
2), press the available LINE key to either  
make or answer your second call.  
Your original call will automatically be placed  
on HOLD.  
MEMORY DIALING (SPEED DIALING)  
To dial a phone number stored in memory:  
Press CONF to join both lines together. Both  
LINE keys will glow during a Conference call.  
Press the desired LINE key.  
Press MEM  
MAINTENANCE  
TAKING CARE OF YOUR TELEPHONE.  
Your VTech 921 ADL cordless telephone contains sophisticated electronic parts so it must be  
treated with care.  
Avoid rough treatment  
Place the handset down gently. Save the original packing materials to protect your telephone  
if you ever need to ship it.  
Avoid water  
Your telephone can be damaged if it gets wet. Do not use the handset outdoors in the rain, or  
handle it with wet hands. Do not install your base unit near a sink, bathtub or shower.  
Remember that electrical appliances can cause serious injury if used when you are wet or  
standing in water. If your base unit should fall into water, DO NOT RETRIEVE IT UNTILYOU  
UNPLUG THE POWER CORD AND TELEPHONE LINE CORDS FROM THE WALL. Then  
pull the unit out by the unplugged cords.  
Electrical storms  
Electrical storms can sometimes cause power surges harmful to electronic equipment.  
For your own safety, use caution when using electric appliances during storms.  
Cleaning your telephone  
Your telephone has a durable plastic casing that should retain its luster for many years. Clean  
it only with a soft cloth slightly dampened with water or a mild soap. Do not use excess water  
or cleaning solvents of any kind.  
AUTOMATIC SECURITY CODING  
Your VTech 921 ADL phone is factory set with one of 65536 possible security codes. This  
unique security code allows your handset and base to recognize each other, and minimizes  
the possibility of another cordless phone using your telephone line. The security code will be  
kept even in case of power failure or handset battery being disconnected.  
11  
 
IN CASE OF DIFFICULTY  
If you have difficulty operating your phone, the  
Make sure the telephone line cord is plugged  
suggestions below should solve the problem. If you  
still have difficulty after trying these suggestions,  
In the US call:  
VTECH Communications at  
1-800-595-9511  
In Canada call:  
firmly into the base unit and the telephone jack.  
Make sure the power cord is plugged in.  
You may be too far from the base unit.  
You may have too many extension phones on  
your telephone line to allow all of them to ring.  
Try unplugging some of the other phones.  
VTech Electronics at  
1-800-267-7377  
YOUR CALLER FADES IN AND OUT.  
You may be nearly out of range. Move closer, or  
relocate the base.  
THE PHONE DOESN'T WORK AT ALL.  
Make sure the power cord is plugged in.  
Make sure the telephone line cord is plugged  
firmly into the base unit and the telephone wall  
jack.  
Make sure the batteries are properly charged.  
If the LOW BAT indicator is on, the battery  
needs charging. If the LINE 1 and LINE 2  
indicators do not light when you press LINE  
buttons, you must charge the batteries.  
If you recently installed a new battery pack,  
make sure it is installed correctly.  
YOU HEAR OTHER CALLSWHILE USINGYOUR  
PHONE.  
Replace the handset in the base cradle, wait a  
few moments and try again.  
Disconnect your base unit from the telephone  
jack, and plug in a regular telephone. If you  
still hear other calls, the problem is probably in  
your wiring or local service. Call your local  
telephone company.  
YOU HEAR NOISE IN THE HANDSET, AND  
NONE OF THE KEYS OR BUTTONS WORK.  
Follow the procedure:  
1. Remove battery from handset.  
2. Replace battery in handset.  
3. Place the handset in the charge cradle. Wait  
60 seconds.  
Make sure the power cord is plugged in.  
Your base unit and handset may not be  
operating on the same channel. Place the  
handset in the cradle for a few moments to  
reset the channel.  
Pick up the handset and press LINE 1.  
COMMON CURE FOR ELECTRONIC EQUIP-  
MENT  
NO DIAL TONE.  
First check all the suggestions above.  
If you still don't hear a dial tone, disconnect the  
base unit from the telephone jack and connect  
a different phone. If there is no dial tone on  
that phone either, the problem is in your wiring  
or local service. Call your local telephone  
company.  
Electronics, like people, can sometimes get  
confused. If the unit does not seem to be respond-  
ing normally, then try putting the handset in the  
cradle to re-initialize the unit. If it still does not seem  
to respond after doing this a few times, do the  
following (in the order listed):  
1. Disconnect the power to the base.  
2. Disconnect (remove) the handset battery pack.  
3. Remove the base unit battery pack, where  
applicable.  
YOU GET NOISE, STATIC, OR A WEAK SIGNAL  
WHEN YOU'RE AWAY FROM THE BASE UNIT.  
You may be out of range. Either move close to  
the base, or relocate the base unit.  
The layout of your home may be limiting the  
range. Try moving the base unit to the second  
or third floor.  
4. Wait a few minutes.  
5. Connect power to the base.  
6. Install the handset battery pack.  
7. Install the base unit battery pack, where  
applicable.  
8. Place the handset in the base unit cradle. If  
the handset has not been recently charged,  
allow 8 hours before use.  
THE HANDSET DOES NOT RING WHEN YOU  
RECEIVE A CALL.  
Make sure you have the handset ringer  
activated.  
12  
 
WARRANTY STATEMENT  
WHAT DOES OUR WARRANTY COVER?  
Any defect in material or workmanship.  
FOR HOW LONG AFTER THE ORIGINAL PURCHASE?  
To the original purchaser only - ONE YEAR.  
WHAT WILL VTECH DO?  
At our option, repair or replace your unit.  
HOW DO I SEND MY UNIT, IN OR OUT OF WARRANTY?  
Call VTECH Communications customer service for Return Authorization at: 1-800-  
595-9511, In Canada call VTech Electronics at: 1-800-267-7377.  
Properly pack your unit. Include any cables & accessories which were originally  
provided with the product. We recommend using the original carton and packing  
materials.  
Include in the package a copy of the sales receipt or other evidence of date of original  
purchase (if the unit was purchased within the last twelve months).  
Print your name and address, along with a description of the defect, and include this in  
the package.  
Include payment for any service or repair not covered by warranty, as determined by  
VTECH Communications.  
In the US, ship the unit via UPS, insured, or equivalent to:  
VTECH COMMUNICATIONS  
8770 SW NIMBUS AVENUE  
BEAVERTON, OREGON 97008  
In Canada, ship the unit via UPS, insured, or equivalent to:  
VTECH ELECTRONICS  
Suite 200-7671 Alderbridge Way  
Richmond, B.C. V6X 1Z9  
VTECH Communications assumes no responsibility for units sent without prior Return Authorization.  
WHAT DOES OUR WARRANTY NOT COVER?  
Batteries  
Damage from misuse, neglect, or acts of nature (lightning, floods, power surges, etc.)  
Products which may have been modified or incorporated into other products  
Products purchased and/or operated outside the USA, its territories, or Canada.  
Products serviced by the owner or a service facility not expressly authorized by VTECH  
Communications  
Products purchased more than 12 months from current date  
Units purchased in "AS IS" condition, or units purchased as "Distressed Merchandise".  
HOW DOES STATE LAW OR PROVINCIAL LAW RELATE TO THIS WARRANTY?  
This warranty gives you specific rights. You may also have other rights which vary  
from state to state or province to province.  
13  
 
FCC & IC REGULATIONS  
This equipment complies with Parts 15 and 68 of  
the Federal Communications Commission (FCC)  
rules for the United States.  
is encouraged to try and correct the interference  
by one or more of the following measures:  
-
-
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment  
and receiver.  
A label is located on the underside of the base unit  
containing either the FCC registration number and  
Ringer Equivalence Number (REN) or the IC regis-  
tration number and Load Number (LN). You must,  
upon request, provide this information to your local  
telephone company.  
-
-
Connect the equipment into an outlet or on a  
circuit different from that to which the receiver  
is connected.  
Consult the dealer or an experienced radio/TV  
technician for help.  
This equipment is compatible with inductively  
coupled hearing aids.  
FCC Part 68  
The FCC requires that you connect your cordless  
telephone to the nationwide telephone network  
through a modular telephone jack (USOC RJ11C  
or RJ11W ).  
Should you experience trouble with this telephone  
equipment, please coXntact:  
In the United States:  
VTECH COMMUNICATIONS  
1-800-595-9511  
Your telephone company may discontinue your  
service if your equipment causes harm to the tel-  
ephone network.They will notify you in advance of  
disconnection, if possible. During notification, you  
will be informed of your right to file a complaint with  
the FCC.  
In Canada:  
VTECH ELECTRONICS  
1-800-267-7377  
for repair/warranty information.The telephone com-  
pany may ask you to disconnect this equipment  
from the line network until the problem has been  
corrected.  
Occasionally, your telephone company may make  
changes in its facilities, equipment, operation, or  
procedures that could affect the operation of your  
equipment. If so, you will be given advance notice  
of the change to give you an opportunity to main-  
tain uninterrupted service.  
Your VTech 921 ADL is designed to operate at the  
maximum power allowed by the FCC and IC. This  
means your handset and base unit can communi-  
The base unit contains no user serviceable parts.  
The handset contains a user replaceable battery  
pack.  
cate only over a certain  
distance - which will  
depend on the location of the base unit and hand-  
set, weather, and the construction and layout of your  
home or office.  
If it is determined that your telephone equipment is  
malfunctioning, the FCC requires that it not be used  
and that it be unplugged from the modular jack until  
the problem has been corrected. Repairs to this  
telephone equipment can only be made by the  
manufacturer or its authorized agents or by others  
who may be authorized by the FCC. For repair pro-  
cedures, follow the instructions outlined under the  
VTECH Limited Warranty.  
FCC Part 15  
Warning: Changes or modifications to this unit not  
expressly approved by the party responsible for  
compliance's could void the user's authority to  
operate the equipment.  
The equipment has been tested and found to  
comply with part 15 of the FCC rules. These limits  
are designed to provide reasonable protection  
against harmful interference in a residential instal-  
lation. This equipment generates, uses and can  
radiate radio frequency energy and, if not installed  
and used in accordance with the instructions, may  
cause harmful interference to radio communica-  
tions. However, there is no guarantee that interfer-  
ence will not occur in a particular installation. If  
this equipment does cause harmful interference to  
radio or television reception, which can be deter-  
mined by turning the equipment off and on, the user  
This equipment may not be used on coin service  
lines provided by the phone company or on party  
lines.  
The REN is useful in determining the number of  
devices you may connect to your telephone line  
and still enable the devices to ring when you re-  
ceive a call. The general rule is that the REN value  
should not exceed 5.0A total; however, contact your  
local telephone company for the specific number  
in your area.  
14  
 
FCC & IC REGULATIONS  
IC (Industry Canada)  
Users should ensure for their own protection that  
the electrical ground connections of the power util-  
ity, telephone lines and internal metallic water pipe  
system, if present, are connected together. This  
precaution may be particularly important in rural  
areas.  
This telephone is registered for use in Canada.  
Notice:The Industry Canada label identifies  
certified equipment. This certification means that  
the equipment meets certain telecommunications  
network, protective, operational and safety require-  
ments. Industry Canada does not guarantee the  
equipment will operate to the user’s satisfaction.  
Caution:Users should not attempt to make such  
connections themselves, but should contact appro-  
priate electric inspection authority, or electrician,  
as appropriate.  
Before installing this equipment, users should  
ensure that it is permissible to be connected to the  
facilities of the local telecommunications company.  
The equipment must also be installed using an ac-  
ceptable method of connections. The customer  
should be aware that compliance with the above  
conditions may not prevent degradation of service  
in situations.  
The Load Number (LN) assigned to this device  
denotes the percentage of the total load to be con-  
nected to a telephone loop which is used by the  
device to prevent overloading. The termination on  
a loop may consist of any combination of devices  
subject only to the requirement that the total of the  
load numbers of all devices does not exceed 100.  
Repairs to certified equipment should be made by  
an authorized Canadian maintenance facility des-  
ignated by the supplier. Any repairs or alterations  
made by the user to this equipment, or equipment  
malfunctions, may give the telecommunications  
company cause to request the user to disconnect  
the equipment.  
This device complies with RSS-210 of Industry  
Canada. Operation is subject to the following two  
conditions: (1) this device may not cause  
interference, and (2) this device must accept any  
interference, including interference that may cause  
undesired operation of the device.  
TECHNICAL SPECIFICATIONS  
FREQUENCY CONTROL  
Crystal Controlled Dual PLL Synthesizer  
TRANSMIT FREQUENCY  
Handset:  
Base:  
925.05 MHz to 927.75 MHz (All ten channels within this range)  
902.3 MHz to 905.0 MHz (All ten channels within this range)  
RECEIVE FREQUENCY  
Handset:  
902.3 MHz to 905.0 MHz (All ten channels within this range)  
925.05 MHz to 927.75 MHz (All ten channels within this range)  
Base:  
NOMINAL EFFECTIVE RANGE  
Maximum power allowed by FCC and IC. Actual operating range may vary according to environ-  
mental conditions at the time of use.  
SIZE  
Handset:  
Base:  
18.2cm x 6.2cm x 3.8cm (L x W x T) maximum (antenna excluded)  
21.0cm x 14.8cm x 5.5cm (L x W x T) maximum (antenna excluded)  
WEIGHT  
Handset:  
Base:  
250grams  
450grams  
POWER REQUIREMENTS  
Handset: Self-contained nickel-cadmium rechargeable battery supply, 3.6V nominal,600mAh  
capacity.  
Power Adaptor: 9VDC@300mA  
15  
 
PRINTED IN CHINA  
91-5008-33-00  
 

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